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frequently asked questions

Last Updated on 16th August, 2016

We accept payment via PayPal. If you do not have a PayPal account, you can register for a new account by visiting the PayPal website.
Yes, your personal information will be treated with care and is only transferred over to us via a secure server connection. No financial information is held on our systems.
We accept payments in Pounds Sterling, US Dollars, Euros and Australian Dollars.
Your order will only be confirmed if the payment has been successfully processed. Please contact us if you would like assistance in placing your order.
Once you have completed your order and payment we aim to send this out next working day as first class recorded which has an estimated delivery time of 1-2 working days within the UK and can vary by a few days for international deliveries.
Free shipping and postage within the UK.
Delivery inside the EU is £7.99 for one item and £4.99 for any additional item purchased at the same time.
Delivery outside the EU is £9.99 for one item and £7.99 for any additional item purchased at the same time.
If you have not yet received your order, please email us on [email protected] where our team will be happy to help. Please check your tracking before contacting us as this may show you where your parcel is.
Yes, we deliver to work addresses. When you are in checkout, please enter your work address in the Shipping Details section (just uncheck Ship to the same address and enter your shipping address).
If the tracking is showing as delivered but you have not received your order then we need to contact the courier on your behalf. Please email us on [email protected] with your name, order number (if you have this) and address. We can then look into this for you.
Our couriers attempt to deliver twice before returning items back to us as undelivered. If your order has been returned to us, you need to contact us on [email protected] with as much information as possible so that we can arrange to send this back out to you.
43 Market Lane, Langley, Slough, Berkshire, SL3 8BH.

Please clearly mark the package with your Order Number or Returns Number if Provided.
You can return your item within 28 days provided the product is in its original, unused condition.
You can return your order by following the instructions below:
1. Please send us an email to notify you would like to return the item.
2. Repackage the item into the box and place into the original packaging.
3. Fill in the attached FREE returns form.
4. List the return address.
5. Take your parcel to any Post Office counter and obtain a tracking number. Please Note your tracking reference(s) are proof of postage.
Yes, you can return your order back for an exchange within 28 days provided the product is in its original, unused condition.
Please complete the return form so that we have all the information we require to process the exchange as soon as possible.
If you do not have a returns form, you can include a note with your return. This must have your Full name, address, email address, order number and reason for return.
If you have received a faulty item, please send this back to us using the returns form so that we can resolve the issue. You can also email us on [email protected] if you need to raise a question about this.
If you have received a wrong item in your order, please send this back to us using the returns form so that we can resolve the issue. You can also email us on [email protected] if you need to raise a question about this.
First, please check that you are using the correct email address and password to sign into your account. You can use the Forgotten Password link which will remind you of your password. If this does not help, please email us on [email protected].
If you have not received a confirmation email, please email us on [email protected] and we will resend this email to you
If you have signed up to receive our Newsletters and have not received them, they may be going to your spam folder. To correct this, please add [email protected] to your address book or safe email list.
Our Customer Service Team will be available and willing to answer your queries between 9.00am and 9.00pm Monday to Friday.
If you are a Blogger and want to feature our products on your blog, please contact us on [email protected].